Good phones, bad service

Extremely bad customer service I have received at Huawei service center in Canal Walk. A month a go I went in to have my phone fixed. They told me that there was a assessment fee of R172. 50 which was refundable upon acceptance of the quote. Fine I paid it, I also paid for the total cost of repairs. Ever since I got my phone back I have been wasting fuel going there every chance I get. I have been there 4 times already and I have been getting different stories each time. Their manager Jacky couldn't be bothered she doesn't even answer emails. I would not recommend anyone to go them for anything. Rather get a third party to fix your phone. They are unprofessional and they do not have a clue what good customer service isn't. I WILL BE GOING TO THE INDUSTRY OMBUDSMAN!