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CHRIS R

1 reviews | Active since Mar 2014

17 Nov 2022, 14:38

Fed up with Huawei Customer Service

Seems this is getting a habit now. Huawei Watch GT...Sent in for repairs under warranty. Was told it's out of warranty. After sending all my documentation proving otherwise i was sent an replacement. Only for that one to be old and the software outdated. After numerous conversations with various(think 5 or 6) people from Huawei i was told to send it back and they will replace it again. Now the watch is with them, but they have no stock. How hard can it be to keep a customer happy? Just send any ****** watch. And the service is poor. I have to keep asking for updates. And now it's gone silent. Been without a watch now for 2 weeks already. So far: 5 Huawei Mate 20 Pro's and got upgraded to P30 Pro to say sorry. P30 Pro froze and i had to constantly factory reset. Mate 40 Pro received new motherboard after few months. 3rd Watch GT.... Think its safe to say my next upgrade wont be Huawei anymore

The END

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CHRIS R's update14 Dec 2022, 15:32
Reviewer Update
It's been more than a month since I sent back the "new" defective watch, I am waiting for an replacement watch(a newer model). I was told by Huawei that with new software they essentially took out previous functions so that you have to upgrade your watch. The same Apple does with their older phones. Out of all the email's sent, 95% was from me, asking for updates etc. I cant believe a major company like Huawei has no systems to give me an updated ETA...All I here is "we are in the process of replacing. We will call you "