False impression marketing/ pathetic service

So I recently decided when upgrading to get a Huawei p20 lite. I chose this device becuase of the reasonable subscription and the Diamond vip service offerd free with these devices and multiple threads I read online. The service provides 1 free lcd replacement and some other benefits, but for me the lcd part got my attention as somewhere along the line my last 4 divices if not more, fell out my pocket or something that resulted in a broken lcd. And this time it was only 1 week until it slipped out my pocket dropping a staggering 5cmt o the ground (as I was already sitting on the floor ) I researched this service again afterwards was still positive the lite device is also eligible for this free repair. I got a quote, I asked why. Then got a brochure of this service indicating the lite device gets it all except the lcd replacement. Huawei has failed to explain how 10 or more different threads on this matter all failed to make this clear as that is just as important as marketing the service. In the meantime while in conflict with Huawei on this matter my device was sent back unrepaired, and heres the gravy, the lcd more broken then before, yes it was broken, but this doesnt mean they can handle it like its garbage, and marks on the aluminium bumper from prying open. Not only did they not responded to my last mail prior to them sending back my device, they havent responded to the mail I sent concerning my devices condition on receipt. its been almost a week now. Aftersales service apears to be pathetic, not to mension the marketing strategy. Becuase they use that loophole where the dont say in specific the device is included for the lcd, but they also dont indicate the exlusion either. Im very disappointed that this is how they do business. This includes their service centre's CTID