FALSE CLAIMS ON HUAWEI WARANTEE WITH VODACOM CUSTOMERS

Complete miss-messaging to the customer with services and repairs - just as *********** as Vodacom on repairs claims, if not worse for Huawei/Vodacom contract holders

when i went in to check my warranty the consultant advised it was 12 months under warranty with Huawei but because the contract was taken with vodcom it is extended a further 12 months - which they now deny

i was then told that i need to make a booking on the app, they refused to take in my phone. so i did and got a confirmation - due to a last minute emergency missed the appointment

when i booked in my phone again the consultant told me the app doesn't work its a walk in - so which is it? either this process intentionally made difficult to put off customers or your service agents have a lack of interest in customer service.

false claims and misleading to the customer - love the phone hate the service, which is what we pay so much for