False advertising!!!!!!!!!!

I am utterly disappointed for the lack of service Huawei has provided. On the 30th of March 2019, I bought my mate pro 20 that comes with the gt watch at Telkom East Rand Mall Unfortunately, I have not received my watch, I have been patiently waiting for it and nothing has been happening, the service provided to me is inadequate. I am disappointed because the representative cannot explain what the hold up is.