Extremely poor support and service from Huawei SA

My wife and I both have been in the Apple ecosystem for many years and their services, product availability and after sales support have always been unparalleled. My wife for her birthday said she would like to try a Huawei watch.

Reluctantly i started looking online to procure her the watch and colour she wanted. Not having much luck with availability and pricing online we tried a few malls, then Sportsmans Warehouses and numerous other chains, all branches no stock. We then tried calling Huawei SA and they were unable to help us nor tell us where stock is available. We then tried calling the Huawei store numerous times, no answer. We decided to take a drive and they had no stock and were not willing to assist us or tell us where we could get stock.

At this point i tied to convince my wife that this was not a good idea and lets stick with Apple and i'm willing to pay the higher price. Adamant, she wants a Huawei we tried the online store, powered by Mustek. We registered and tried to place an order and the webiste does not allow payment (issue with redirection to paygate portal). At this point i'm willing to buy my wife anything to stop wasting so much time and effort for this product. Adament she says we must contact support to help us. We called, log tickets, have been sent from pillar to post and 2 and a half days later we are unable to purchase this watch.

Being in the technical space, i tried to be proactive by contacting Mustek and Huawei SA support and they keep telling me to contact the other.

If this is the experience trying to get the watch, i'm terrified to think about what happens if something goes wrong with and need support. Be warned.