Extremely poor service - Canal Walk Huawei Store

Extremely poor service at the Canal Walk Huawei Store. To keep this brief, I have been an avid supporter of Huawei products for many years, since I first purchased the P7. I have assisted many people to go the Huawei mobile device route and in my household alone we have 5 Huawei devices. As soon as the Mate 40 Pro was available locally I purchased it. The silicone screen protector started peeling around the edges after about 3 months, no problem, with the Huawei VIP Service you are given a free replacement within the first year of purchase. Upon going to the Canal Walk Huawei Store I was told that I shouldn't bother getting a replacement from them as it will just peel off again. Fine, I spent R250 getting an aftermarket glass screen protector as they suggested. Well apparently they are *******, the fitment is pathetic and there are black lines around the edges blocking the wonderful flex OLED screen on the edges thus rendering that part of the screen unreadable. ALL aftermarket screen protectors are like this and Huawei does not make a glass screen protector for this model.I decided to try again at the Huawei Store to get my free silicone screen protector. I was told that I could not as this was only available on certain promotion days and if I wanted it now I would have to pay R200. They refused to believe what I was telling them. I explained that it was part of what I received when I purchased their top of the line phone! FFS! Still they refused to help. I went and found the link (https://consumer.huawei.com/za/support/mate-40-pro-vipservice/) and showed them at the store and they were baffled, confused and basically they knew nothing about this. Really?! Your staff knows nothing about your, currently, top of the line phone available in this country? Still they would not assist me and I ended up walking out of the shop feeling very very annoyed. Now I have supported Huawei despite no GMS etc... when it seems like market share for your company is dropping due to a lack of GMS but now clearly also due to the incompetence of your staff. Well honestly I don't think your company can afford to lose clients at this point yet here we are, 5 devices in my household and at least another 10 with friends and family, I can say that it is not smart to lose that number of regularly upgraded devices over the incompetence of your staff.