EXTREMELY Poor Service and Feedback

I have logged a complaint with Huawei Customer Service with regards to the screen of the P50 Pocket Premium Edition I bought in August 2022. The screen did not even last 5 months. The crack on the screen is right across the fold of the phone and is most definitely not due to malicious damage or overuse. The phone is still under factory warranty. My first report was in the beginning of February 2023. To date I received one phone call and a subsequent sms with a link to follow to log a collection. Firstly the link does not allow my phone model. Secondly no pickup has been scheduled (despite an email confirming that my return was logged successfully) and no further emails has been answered. This was a very expensive phone that is still under warranty and should be repaired free of charge. I get the feeling Huawei is dragging their feet...