****ed up service

This is by far the worst experience I've had with hauwei. I took in my phone for a speaker repair and while they were fixing it, the finger sensor got damaged it the process. I understand that it has been locked down but stores has been operating for over 2 months now for them to pull a courier excuse for 2 weeks and now they are telling me they are still waiting for authorization. Working in customer centric environment I've never heard of an escalation that takes that long. What the **** is going on course no one bothers to call me and tell me the truth