Does Huawei Service Center Melrose Manager know consumer rights?

If i didn't know better i would say Huawei Melrose were successful in ruining my daughter's Christmas gift(Repaired P30lite). Even after my countless calls and escalations to the call center with the first been from within the Huawei service on the center Melrose Arch 16Dec2022. I didn't received any feedback from Huawei Melrose at any point.

I was assured by call center agent Bongiwe on 23 Dec 2022 around 20h30 when I called them and I was advised that my device has been repaired, so the i went to collect and to make a R199 payment. Guess what?: phone not repaired, Nasira from Melrose said I had to first accept quote, make payment then my phone will be attended. I was beyond disappointed, I was hurt. I didn't have it in me to be angry, I felt broken.

I paid the R199 and Nasira offered a Huawei gift(umbrella)to give to my daughter. I was told the phone might be ready on 28th Dec.

Please stop passing the customer around and involving them in the Company internal issues. I really feel the Melrose manager should have made a decision to have me pay the advitirsed price as per my consumer right in this country. I feel emotionally abused by this experience, taken for granted and hurt. Huawei please do better, we're in your corner !