Dissapointed customer

I am greatly disappointed in the service that I have received from Huawei insurance. My phone cracked and I thought getting the screen repaired would not be a hassle. It took more than 24 hours for to me to get a quotation from your Melrose Arch Store, leaving me 24 hours without a phone.

Now it's been 3 weeks waiting for my claim to be assessed after I supp**** all revelant document, in the meantime, my phone is getting worse and worse. Why pay an insurance if it's a hassle to claim. What would happen if I lose my phone, would it mean I would be without a phone for more than 3 weeks?

Their service is poor and turn around time is ridiculous and completely disappointing to say the least.