DISGUSTING SERVICE FROM HUAWEI SERVICE CENTRE IN MELROSE ARCH

I took my phone in for repairs on 28/07/2019 at 13:46 , which happened to be a Huawei Service day at the Huawei Melrose Arch, after receiving a Huawei Device Service Report (Receiving Ticket) I was asked to sit and wait for the quotation. After about 30 minutes the shop had a black out, it took another 30 minutes for one of the sales lady's to ask what we were waiting for, we advised her that we're awaiting a quotation as previously instructed and she told us to continue waiting. Another 1 hour 30 minutes passed before we were asked again by a different sales lady why we were still waiting and after responding she said that they will not be able to print the quote due to the blackout but will email us the quotation. I waited for the email on 29/07/2019 and it never came. I had to call Hauwei Melrose Arch 3 different times to ask for the said quotation on 30/07/2019 and eventually I received it at 14:36 on 30/072019 from Dadarai Banda (Service Store Manager) but to my SHOCK I was charged labour for my repairs which the supposed service days have NO LABOUR CHARGES. I rep**** to email asking why I am being charged for the LABOUR and there was no reply. I called the number again on *** to speak to Dadarai and she said to make payment LESS the LABOUR COSTS and to EMAIL HER THE PROOF OF PAYMENT for me phone to be repair. I WAS AMAZED AND SHOCKED AGAIN AS ACCORDING TO THE HUAWEI HI-CARE APPLICATION MY PHONE WAS SHOWING THAT IT WAS REPAIRED AT 09:32 ON 30/07/2019. She then emailed me the banking details on 30/07/2019 at 15:22 and I payed the costs from an FNB account to the FNB bank details provided in the email and emailed her the proof on payment as requested. I REPEATEDLY TRIED CALLING THE HUAWEI MELROSE ARCH SERVICE CENTRE TO FOLLOW UP ON MY PHONE AND THERE WAS NO ANSWER AND WHEN THEY DID ANSWER THEY WOULD HANG UP WHILE I WAS TRYING TO GREET THE PERSON ON THE OTHER END OF THE LINE. I DROVE TO THE HUAWEI MELROSE ARCH SERVICE CENTRE ON 02/08/2019 TO COLLECT MY HANDSET ONLY TO BE TOLD THAT I MUST SEND THE PROOF OF PAYMENT WHICH I HAD EMAILED TO THE SERVICE STORE MANAGER ON 30/07/2019 AGAIN FOR THE SCREEN TO BE ORDERED IN ORDER FOR MY PHONE TO BE FIXED!!!! I WAS SO ANNOYED AND DISGUSTED AND REQUESTED TO SPEAK TO THE MANAGER WHO WOULD NOT COME TO ADDRESS ME AS I HAD SENT THE PROOF OF PAYMENT TO HER AND I WANTED MY PHONE. I WAS TOLD BY SEFURA THAT THEY WILL RUSH THE ORDER OF MY BROKEN PART TO FIX MY PHONE AND HAVE IT FIXED BY MONDAY 05/08/2019. ON 06/08/2019 I CALL THE HUAWEI SERVICE CENTRE IN MELROSE ARCH AND I WAS ASKED FOR PROOF OF PAYMENT AGAIN AND TOLD THAT MY PHONE IS STILL NOT FIXED!!!!! WHERE IN THE ****** WORLD IS MY PHONE HUAWEI!!!!! YOUR SERVICE IS UTTERLY DISGUSTING AND YOUR SO CALL SERVICE STORE MANAGER IS PLAIN AND SIMPLY USELESS AND THE ANSWERS FROM THE SERVICE CENTRE STATING THAT YOUR HI-CARE APPLICATION IS WRONG IS DISGUSTING!!!!!!