Disgusting service from Huawei Melrose Arch

I am so disgusted with the *********** service received from Huawei melrose arch

I took my phone in for repairs 2 weeks ago. It was on a Friday. They said they will send me an email with the quote of the phone but to fix the screen they're running a special for R699

By the next week Friday, still no quote. I called the call centre the guy said that he sees that there is a quote but he will send it to me Friday or Saturday.

Saturday still nothing. So Monday I phoned a different consultant and they sent the quote. I rep**** immediately with proof of payment and paid. The lady rep**** with another email address that I must send the proof of payment to. I sent it. Oh and then the quote I got in store was so misleading because they didn't add labour and VAT so the quote came up to almost R1 200.

2 days later (Wednesday) I get a call from the call centre the guy who deals with escalations asking if I still want them to fix my phone because I didn't pay. I told them I sent the proof of payment 2 days ago. He me to send it again this is now the 3rd time. And then it's the same email address of the second time. He said that my phone will be ready by close of business Thursday so I can fetch my phone Friday morning. I told him that I'm not going to drive all the way for nothing he must please let me know when the phone is ready.

Friday morning I called and he said there's no feedback. I asked him to call before 12 because there will be load shedding until 4 and no cell service. He never phoned. When I phoned at 4pm the consultant said I can't be transferred to him because he's on another call but my phone will be ready Monday.

This is disgusting service I will never buy Huawei ever again.