Disgusting Service. Disgusting Attitude.

Huawei Mobile, Huawei Southern Africa, Huawei Technologies

I am disgusted in the disrespect and disregard you show your customers. After receiving a smart watch on the 20th of December 2018, 2 weeks later it was no longer operational. I took it into the Canal Walk Shopping Centre Huawei store to have it fixed. A month or so later, I was told to collect a new device as mine could not be fixed.

Upon arrival, my device was ready and waiting. I asked whether or not I needed to open the packaging and was told it wasn't necessary as the device had a "I am secure" sticker on it to prove it was new. IT WAS NOT!!!! I recieved someone else's watch and most importantly, a watch without any parts/instructions/accessories.

After fighting for ages, my device was collected and here we are.... THE 22nd OF MAY. 4 MONTHS LATER AND YET STILL SOMEONE CANNOT SORT THIS OUT. I have sent over 20 odd emails to various people asking for some kind of communication. I don't understand how you can allow a client to go through so much trouble on a mistake that you have made.... TWICE!!!!!!

Disgusting service. Disgusting attitude.