Disgusting Service

I received the most disgusting service. On 27 feb 2018, my partner gave in his phone to be repaired. We were given a turn around time of 2-7 days for the repair. He then had to leave for Durban. On 07 march 2018. I sent an email for the phone to be sent to him in Durban once it has been repaired. The mail was acknowledge the next day. I then went to the service centre on the 14 March 2018 to enquire if the phone was sent to Durban. I was advised that it was dispatched to Durban on 11March 2018. The lady who was attending to me requested that I leave my contact details with her. She would trace the phone whereabouts and will contact me before the end of business on that same day. To date (19 March 2018) I have not received the call and my partner has not received his phone or any communication from HUAWEI.