Disgusted and disgruntled

Disgusted and disgruntled with Huawei Canal walk. I took my mobile device in on Tuesday 17 June and after attempting the entire day Wednesday to contact them on all numbers provided I never got through to anyone. Today, being Thursday they eventually contacted me back on WhatsApp.

My device just started flickering last week after receiving it back in March from repairs and the device is still in warranty period.

They got back to me stating that my device has physical damage and that it fell, which it certainly did not, and now it can't be repaired with warranty and I have to pay. I am disgusted at the service from that store. It's definitely not the first time this happens to me. Last year the same thing happened to my screen and they claimed then too that the device fell after much back and forth they repaired it. Now the same thing!!!

I am furious!!! I have gone as far as buying a new protective cover and sling for extra protection with all the extra care provided too.

I am a big Huawei fan and many other devices too, but this is terrible!

Seems I will take it much further than just leaving it here.

This is PATHETIC. No damaged screen besides a flickering LCD but they claim it can't be repaired with warranty.