Disappointing Service

I have used Sony Devices for many years, until I went onto using Apple iPhone Devices. I then decided to change over to Huawei hearing only good reviews from friends and family members. I bought myself a new Huawei phone. With that on a separate order I ordered earphones and a supercharge wireless charger. These two items were meant to arrive on the same day. When I opened the box supposedly containing the earphones and charger, I received the incorrect items. I enquired for a replacement, because on their website there is not option to state otherwise, such as I never received MY ORDER. Unhappy and disappointed I waited for a response. Only days later I received a call from the Call centre.

This continued for a week with harassment calls from either the same person or another random person. They want the incorrect items back and they will send my CORRECT items to me as soon as they can. Eventually 14 days later I receive my items. After all this problems I have had with harassment calls while I'm at work nonetheless. I finally received my items. There I was opening a box to check and make sure they were the correct items I received with NO SMILE ON MY FACE.

Here I am stuck with an Huawei phone, and items I no longer wish I had bought. After all this trouble it wasn't worth all the effort and struggle of ME fixing a problem Huawei and Ram Couriers should never have made in the first place, they were extremely irresponsible and negligent. I'm still a student so I work with a limited amount of money.

My overall experience: Extremely unprofessional staff *********** and negligent employees Device and brand disappointment.

I truly would not recommend Huawei devices to anybody.