DISAPPOINTED HUAWEI CUSTOMER

In December 2017 I bought myself a Brand New Huawei Nova, after the phone started giving me problems, the phone were overheating when in use for long periods, the phone started switching on and off as it wish and not switching on again for hours. I decided to take the phone to the Huawei Repair center in Mel rose Arch myself as the phone is still under warranty with the manufacturer.

My phone was booked in for repairs on the 10 Feb-18 ( 23 days ago). Currently they are awaiting ordered parts to repair my phone with no indication/estimation of when my phone can be ready for collection? ,This information were shared by an call center agent. Until today no attempt were made to contact me or give me feedback as to why my phone will not be repaired in the stipulated time frame or apologies for the faulty product that were sold to me. As a first time Huawei customer I am very disappointed in their service and the lack of interest in assisting me to repair/replace a BRAND NEW FAULTY phone.

Speechless