Delayed Repairs

<p>I booked my phone in for repairs on the 23rd September 2016. I received notification that my part has been placed on order, yet 2weeks later I still have not received my handset back from repairs and when I contact the store where I booked my handset in for repairs, they are not able to give me proper feedback.</p> <p> </p> <p>I was however contacted by the store to offer me a loan unit, but I have to pay a deposit for the loan unit. I belive that I should not have to pay as my handset is in for repairs and the delay is with Huawei and not me. I also feel that I should be compensated for the delay in having my phone repaired.</p> <p> </p> <p>This is one of your company Branded stores in Cape Town, and this is the service you are giving your clients, I think that this is really pathetic and that you should relook at your customer satisfaction criteria. Surely you cannot keep telling the client you are awaiting spares on the unit, yet you cannot provide them with an ETA.</p> <p> </p> <p>This is my first Huawei device which I love and at the rate your service is going, I might switch because of one bad experience.</p> <p> </p> <p>I want my phone repaired and I want to be compensated for the delay in repairs.</p>