Confusing situation at Huawei repairs Canal walk.

I went to the Huawei repair shop at Canal walk and called through to get a quote on what I needed. I got there, and was served by a lady behind the counter. I was quoted R500 for a USB, cable for my Huawei phone. When I got there, the lady started chatting about that my port on my phone was damaged and needed to be replaced. Then a while later it turns out this wasn't the case. She then went to clean the bottom of my phone and then confused me further by saying the port had to be replaced and then asked me which USB cord would I want. Huh? I don't know that. Very confusing none the less. I don't understand what happened and sounds like management don't train these people well enough to give great service. I got a slower USB charging cord, but the whole experience left me confused. Oh dear! 🙄