Claims service department poor service

The consultant called me today regarding my missed premium and she was very friendly and have update my new banking details and then i asked her to assist with my mobile repair , she transferred me to the claims department and the consultant was very rude and i even felt i was bothering him even talking to him and then he was not willing to assist me with an update on my claim and then while we were talking he just put me on mute until i dropped the call , this kind of employees makes us to terminate our contracts with service providers due to their attitude and arrogance . I feel like terminating my contract and get another company to insure my device , i had trusted Huawei since i fell in love with the brand hence i have decided to insure my device with them but after today service from your claims department im very dissapointed with their service and attitude they give to their clients.