JM
Jane M
1 reviews | Active since Oct 2019
01 Apr 2025, 07:52
Claim department doesn't answer calls
my policy number is VLM-***1-1.Huawei cares Viva cover has poor customer service. Their phones keeps on ringing until airtime goes to zero especially if you want to claim. When applying for call request for them to call back no one will get back you because you selected claim option. No feedback on my claim to know how will Vodacom system error on my event date affect my claim, they are silent. I feel like I am robed or something. No agent to answer calls on claim department.
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Replies (1)JM
Jane M's updateReviewer Update
03 Apr 2025, 10:22I am doing my best to reach out to support@huaweicares but no response. I do call their numbers for claims and complaints but no answer. It's been two weeks now they don't respond. Vodacom has done their best to help as my service provider. But Huaweicares are AWOL even on social media they keep on saying send message and call our support system which they know no one will attend my complaint. Is this how customers are treated in your insurance. Every month you deduct premium without fail but now am stuck without a phone. What is the status of my claim then.
JM
Jane M's update03 Apr 2025, 10:22
Reviewer Update
I am doing my best to reach out to support@huaweicares but no response. I do call their numbers for claims and complaints but no answer. It's been two weeks now they don't respond. Vodacom has done their best to help as my service provider. But Huaweicares are AWOL even on social media they keep on saying send message and call our support system which they know no one will attend my complaint. Is this how customers are treated in your insurance. Every month you deduct premium without fail but now am stuck without a phone. What is the status of my claim then.