Cellphone repair - terrible service

We sent a phone to Huawei for repairs on the 29/08/2019. Huawei sent the phone to one of Vodacom's repair centers (Two Tins Maitand).

On Huawei's website they gave a certain amount for the repair of the device, when we got the quote from Two Tins the price was more than R2000.00 than the price on the Huawei Website.

I asked if they could give us discount and they agreed, the price was R500.00 more than the quote on the Huawei website.

The customer paid the money on the 13th, the same day that she said that if we accept the quote then they will order the spares so long.

We paid the money on the 17th of September 2019 for the repair and they said it would take 3 - 4 working days for the spares to arrive.

They were supposed to receive the spares on the 17th or the 18th of September.

On the 18th they were still waiting for the spares to arrive.

On the 19th I asked for an update and the lady never rep****.

On the 20th I asked for another update and she then said that they had received the spares on that day and they were busy with the repair.

On the 25th I asked for an update again and she said that the technician was busy with the final diagnostics, it is scheduled to be dispatched the next day.

On the 26th I asked for an update and no one rep**** again.

On the 30th I tried calling them, but they did not answer their phone, strangely enough when the customer called they answered, I called from one of our other numbers and they answered, but they never answered when I called from the landline.

The phone was eventually dispatched on the 27/09/2019 and the phone was delivered to us on the 02/10.

They said the repair would like between 2 - 3 weeks and as you can see it was there for longer than a month.

The customer came to collect her phone on the 02/10 and she brought it back to us on the 03/10.

The main camera's, secondary camera and flash does not work at all.

The ringer, microphone and speaker are all distorted.

The customer is going on holiday on the 04/10 which is tomorrow and now she doesn't have a phone to take with her.

I have tried calling them for a solution, but they don't answer any of my calls, from the landline or cellphone number.

I sent an e-mail and we are now waiting for the technician to respond.

The service of Two Tins Service repair center is terrible and I will never recommend that anyone sends their device to them.

I have complained to Huawei as well and they don't respond to the e-mails, when I called them they said they couldn't help me, they could only give me the repair centers contact details which obviously doesn't help