BEWARE ****!!!!!!!Ticket *** - Re:*** - Huawei Care Screen Protect Claim DO NOT MAKE THE SAME MISTAKE I DID!!!!!!!!

So I upgraded to a P40 Lite and when adding my Huawei ID I was given a promotional 100 Day free Screen Protection Insurance (Received a sms with a link taking me to my insurance policy docs) . My screen broke just 2 weeks after this and I approached Huawei Store in canal Walk Cape Town to find out what the process would be to initiate a claim in the insurance. Now firstly let me just say that the store consultant are the most abrasive pathetic excuse of a customer service consultant. They are rude an do not acknowledge customers at all. One would think its a multi billion Rand company that their recruitment process be a bit more strategically done as it seems they just chose any random geek off the street and put them in the store without any adequate basic training. I eventually after back and froth with the in store consultant got what I needed to submit the claim which I did and was met again by the worse service through contact the claims team via telephone. I had to take time off form work to go certify docs which they told me AT FIRST were the unacceptable 2 FIND OUT THAT they actually weren't and submitted it on the 8 Feb 2021. Needless to say NMY CLAIM IS STILL WAITING TO BE ASSESSED until today. They gave me an initial timescale of 7 - 14 days which was a big fat lie!!! Every time I email them they send me the exact same email back (clearly a copy a nd paste exercise). Their excuse is that spare parts are constrained and they are inundated with claims. The crazy part is that they still call me and send me emails asking me to take out a full years insurance with them after such pathetic service. Not going to happen!!!!! My phone has now subsequently gotten worse and my screen is almost completely unusable! I need an update on the below urgently: Re:***