Best service

Hi. I have always just receives the best service from Huawei, you are great and will stick with you. Just one question or query that I have and hope can be resolved. I have a P Smart device, it went in for repairs a little while ago, it work great for a week and then started with the same problem. Is there any possibility that the phone could be swopped out with another as it seems that it cant be repaired. Please feel free contact me with any additional information required. Kind Regards