Bad service neglected clients needs

Firstly Would Like To Complain About The Bad And Slow Service We Received At Melrose Arch Their Stuff Nor Consultants Are Not Considering Their Customers. I've Lodged An Inquiries With Huawei Care Claims In Regards To Their Running Campaign "100 Days Of Screen Protector Campaign" So What Happens Is Ii Purchased A Contract Phone And Qualified For The Campaign Ii Called Their Customer Service Helpline Been Getting Rude Consultants And Each And Every Single Day Ii Get A Different Attitude And A Different Story It Even Reached A Point Were My Screen Protector Policy Has Lapsed And No One Has Attended The Inquiry As Yet. Cant We As Customers Be Considered?? Here is my claim number *** can Ii get the inquiry resolved because it's been over a month now my email address is as follow ***