Bad service - Huawei Service Centre

I booked my phone in at Huawei Melrose Arch Service Centre for a screen repair on 09 September 2017. I was told it will take 2 - 14 days but could be done by Friday 15 September as there is stock of screens. On Saturday 16 September i called to find out the status of my repairs and was told all they can see is that it was sent to Midrand for repairs. No ETA on repairs. On 20 September I communicated via Huawei Online chat and was told my phone was only booked on on the morning of 20 September at 10h08 (08 working days after booking it in a Melrose Arch) Today i communicated via Online chat again for a status update as i have receive NO communication regarding my phone since it was initially booked in. I connected with the first agent - Antonio Silva, who did not type a single word but transferred me to another agent - Sibusiso Khubeka who did exactly the same (not a word and transferred me to another agent). The third agent then advised me that "It is awaiting technical support" .... HOW LONG DOES IT TAKE TO FIX A SCREEN? I had to take my phone in to have my screen repaired previously and it was fixed within 3 HOURS ..... i am in my THIRD week already and not a word from Huawei. This is the worst service u have ever received. They don't even have the decency to keep their clients updated on the status.