Bad Service - Huawei Canal Walk

On 12 February I booked in my Mate 10 Pro at Canal Walk for repairs. They exceeded the turnaround time of 21 days. I am still waiting for feedback on the assessment. The phone is still not repaired and I am still waiting for a quotation. Every month I pay for a phone I don't have! The move from iPhone to Huawei was a big mistake due to the lack of good service. I am very unhappy with Huawei!