Bad service from repairs, voice and support

I have taken my phone to Melrose Arch I was given a quote and I made a payment on the 20th. To date they have not started working on my phone when ever I follow up am requested to send proof of payment. Which they should have on the system as I have used fnb and their bank account is also fnb and I used the ref given by them. It seems that consultants are only competent in requesting for proof of payment after they receive it nothing happens. I spoke to Mbali today worse I give her the ref number she informs me she can't pick up my information she further asked me if I received the quote and made payment. In the beginning of our conversation I already informed her that I made payment on the 20th. At this stage she was not able to assist she then tells me about 5 to 7 days which in my case it had already lapsed. I simply asked her what is the hold up she was not able to advise I requested to speak to manager she comes back informed me that her manager said Kreeson said I should call the voice. What is the purpose of support if they can't even assist. I asked if Kreeson can send a request to one of the managers to call me since I have been following on this matter and I don't have airtime anymore. My request was rejected without valid reason given. What is also strange is the fact that when ever I follow up on my query it becomes like a new query their not able to go to the previous call to establish what advice was given. For me it then stipulate that having a *********** manager like Kreeson is a waste of resource for Huawei a manager who can't even make a simple effort to try and resolve a simple query. It is because of such managers that Huawei will loose clients. As people like me will no longer invest in Huawei products. I recently bought a new phone Y9 which is very useless the reason I invested in fixing my P10 plus as this is a better phone. Even though I was given a very high quote I still paid the money but now my phone is still not repaired and no feedback given.