BAD SERVICE AT HUAWEI IN CANAL WALK SHOP

<p>I went to Canal Walk&nbsp; HUAWEI SHOP on Friday last week the 17/03/2017 to drop my HUAWEI P8 LITE phone for repairs...I then left it and was to told to feth it on Monday the 20/03/2017.I made sure that I ask before I leave my phone if there is any fees involved as I did not have a budget to pay any repairs at the moment I was told NO since my phone is still on WARRANTY.I was asked to sign in the agreement form which indicated that I need to pay at least R150.00 to pay the technician that will be repairing my phone.I also asked about that amount but I was told not to worry about it as my phone is on WARRANTY.&nbsp;</p> <p>Now on Monday i could not go fetch it but I asked my younger brother to go fetch on my behalf and he came back saying they asked for R410 for the damages that were on the phone which is the small crack that was near the camera as they could not repair the MOTHERBOARD without repairing that crack.I then visited the shop on tuesday myself and I was told the same thing and the person that helped me told me that my phone is not done yet as they were waiting for the GO-AHEAD from me.I now explained to him that all those instructions were not part of our agreement when I went to the shop on saturday and he was very UNHAPPY with what I am saying and very RUDE to me infront of the customers and even tempted to help other customers that were following after me and ignoring me.He even promised to call CANAL WALK securities for me as I was not HAPPY with his service.&nbsp;</p> <p>I beleive that when the customer would not afford a certain amount for repairs at least he could have given me my phone as the repairs were not done yet but he kept on asking me to pay the R150 for the technician that was suppose to repair the phone.They also said they called me and sent the email which never came to my email address as it was taken wrongly from me.I repeated my email address to the guy that helped me on that day I am also failing how could he take the wrong email address...</p>