Bad service at Huawei and Huawei call center

It seems like every time I order anything with Huawei, I also have to spend on CALLS. Last time I ordered a phone and they decided to give me a Huawei Y9a vodacom phone. The phone was Vodacom sim locked phone. Before getting that Vodacom phone, RAM couriers was apparently ******. I guess when you order online with Huawei, you must be ready for stories from Huawei and RAM. Now I have ordered again, yet again there is another problem, delivery address. I have two addresses on my profile (home and work address) and the delivery address was put under my home address which is my default address. I called and asked them to change it before the order was released to RAM and I was told they will change it. My order was released to RAM with the same address wrong address. Now RAM is calling me that they are at my house and I'm at work. My question is, why is my order out there being delivered since I requested address change? Nobody has the answer, I'm being made on the line only to be told that someone will call me back. I have called them twice today but still no answer. It's a pity I need everything I ordered, if not, I would cancel the whole order because Huawei is behaving like they are doing me a favour, yet I'm paying a lot of money for this bad service