Bad service and communication

On 27th february 2024 i was at the store with my huawei nova 10.the sales assistant told me my phone will have to be booked with technician for assessment then they will contact me.they told me assessment cost R250 and if it needs to be repaired the will give me a qoute to accept or decline.on the 29th feb i tried contacting the store to no avail and the 1st march 2024 i ended up getting through to customer care and explaining that i could not get through to the store and at this point i also emailed on the 29th the store but no response.so the agent told me she will try to contact store and findout whats happening and contact me back.later that day the agent contacted me and said that system shows waiting on spare parts and i told her what spare parts because no1 from store has contacted me she told me she will ask sum1 from store to call me.on 4.3.24 a person by the name of gladys contacted me &said she is from store that they waiting on parts and again i was confused becuase i jus booked phone for assessment no1 communicated about repairs then she said the phone is out of warranty which i already knew but requested proof of payment i contacted telkom and got the proof of payment and forwarded to gladys the same day.last week wednesday 6 march i whatsapp gladys for feedback and she jus responded " we are still waiting for the warranty to status approval" not explaining what that is.on 12 march i sent gladys a whatsapp again for feedback no response.this morning i sent huawei canal walk a email saying that this is totally ridiculous to run back and forth for feedback since the 27 february and their phones jus rings whenever u call the store i dont have the time to drive all the way there for feedback its not close by for me .they should better their service and communication.