BAD SERVICE!!!

Good Day,

I have seen many many bad reviews about Hauwei Canal Walk Service... Shocked that I am not the first with a bad experience!!

I handed my phone in on the 22nd of December 2019 for a quote to be sent to me. Completed a form with all details of the phone and email address and contact number for the quote. Now I completely understand that it was holiday season and that you might've be busy as some days the repair centre might've be closed but up until now I still haven't received any quote... I called the Call Centre 3 times (spoke to Lebo and Mpho twice) since I dropped my phone off to find out when I can receive my quote so that I can make a decision to repair the phone, but every time I call get a " I am sorry that you have been waiting so long" then when the person looks into the issue they say that its at the escalations department and that they are struggling to get a hold of the store to find out why a quote has not been sent to me... I asked for the number for the store and every time you phone it says that the line is busy which means that the phone gets taken off the hook at the shop and that not even the hauwei Call Centre can get ahold of their own Store?????

I then decided on the 31st of December to go to the store to find out where my phone is as I now would like to take it to a different place that would gladly help me have it fixed within 2 working days at least... just to get there (quite a drive for me) to be told oh they had a back log of 200 phone repairs and that they sent half of it to Maitland... No details of this Maitland Hauwei.... All they told me is that we should get a quote if not today we should get it on Saturday the 1st of January... (Yeah Right, Public Holiday) Today is the 6th of January and still have not received the quote... I want my phone back or I will take this further legally.