Bad Service

I left my phone for screen replacement on 19 October 2017 at the Melrose Service and I was told that I will get the quote by Friday the 20th and the screen will be repaired within 7 days. The quote was not sent and I called later Friday afternoon and I was told that the quote will be sent by Monday or Tuesday the following week. Today its Friday the 27th and the quote has not been sent. This is the very definition of POOR SERVICE. On Saturday the 21st, I had to buy a small phone just for calls as I did not have a spare phone hoping that the phone will be repaired within the promised timelines. On Thursday the 26th, I had to buy another smart phone. When I called the call centre today, I was told that there is no information on the system about the phone and the reason could be that they are having a backlog. I asked for the telephone number for the Melrose service centre and I was told that their landline is not working. It is surprising that a Huawei Service Centre does not have contact telephone numbers when they are in the business of selling phones and communication, systems are not updated and basically nobody knows the status of my phone.