BAD SERVICE

I booked in a cellphone, Huawei P10 Plus at the Huawei Melrose Arch branch on 03/09/2017 the consultant advised me that I will receive the cell phone within 14 days. When my father called in, after calling over nearly 10 times to get through to them, the consultant advised him that it will take 7 to 22 days and another 2 weeks if parts have to be order for an assessment. They cannot give an ETA as to how long it would take after parts are order. This to me is unacceptable and pathetic service, you have to call more than 10 times just to talk to a consultant and they cannot even give you proper feedback about you own cellphone, to top it off you cannot even get your cell phone back. We are heading into a new month soon and I still haven't heard ANYTHING with regards to my cellphone and what's happening with it.