Bad Products

Good Morning

I would like to express my utmost disgust in your product and service, I took out a contract with Telkom on the 7/12/2017 which included one of your products namely Hauwei P10 Lite, upon receiving the phone it was all fine I was happy until the phone died in my hand while typing a message on the 9/01/2018, I phoned Telkom and hauwei who tried to assist me, with no luck of course.

I then took the phone to your walk in centre in Canal Walk, Cape Town where I was told it’s the phones software, they will need One hour and 30 minutes(1:30) to fix the phone which they couldn’t, they then told me I can leave they need to investigate, I left it until I had to drive out petrol again to find out what the is happening with my phone, upon arriving at their store they told me the mother board needs to be replaced, which will take 3-21 days.

My question I had the phone for 2 days more than a month, how does the phone not get replaced if it is a manufacturer fault? but you would rather inconvenience a paying customer by repairing a phone that has no guarantees of working the duration of the contract.

Please can this matter be resolved urgently as I am sitting without a phone because you don’t give loan phone for P10 Lite customers.

I will be sending the ombudsman a email as well regarding this disgusting service.