Bad customer service regret buying your phones

I bought my Huawei Nova Y60 on the 4th of November and registered for Viva cover insurance on 20 November 2021 on the 21 November my daughter accidentally smashed my screen on my policy activation call on the 22 November 2021 l mentioned that to the activation consultant who said l qualify for a 100 free screen promo and l can claim right away on my policy to my surprise l got an email saying l do not have a policy and l do not qualify for the promo yesterday. After activating my policy and this morning my cover request was rejected. I have sent countless emails on your customer care line but no one is answer l get want cover and a quotation to fix my screen but it is taking you ages and you are all giving crab service because of your misleading information.