Bad Customer Service Regarding Promotions!!!

I have recently upgraded to the Mate 20 Pro for the sole reason of receiving the Huawei Watch GT for free as the first 4000 customers would receive one.

7 Days later my colleague purchased the same device for the exact same reason.

The promotion must be claimed online, and i did exactly that and received verification regarding my claim and that it would be processed. This was the 22nd of March 2019.

After numerous calls and inquiries, no customer care agent can give me any information. All they say is that "it can take up to 30 days to verify AFTER the close of the promotion" which is totally unacceptable.

My colleague also claimed his watch a week after me, yet he has received his verification SMS that he will be receiving the watch, and I have not.

After another few phone calls all they say at this time is that they will "escalate" the matter, but et again NO CORRESPONDENCE WAS RECEIVED!

If the first 4000 customers would be receiving a free watch, and my colleague will be receiving one after he claimed much later than me and he purchased the device at the exact same store, how is it possible that I will not be receiving one?

Nobody at customer care can do anything for you, no correspondence, nothing. WHY are they there if they cannot track a claim like this for a promotion? Your systems should surely be linked to cellphone numbers, IMEI numbers, names, etc. But absolutely no one can give me any answers?!

This is totally unacceptable and very very bad service! My trust in the brand has definitely taken a big knock!