Bad customer service and poor device quality

I received my new Huawei P20 Pro on contract from Vodacom and within 3 weeks the device speaker broke. Huawei collected the device from me but it is 3 weeks later and i have not received ANY feedback from Huawei. No workorder number, no progress feedback. I've emailed multiple times but have not received any feedback. Customer service is VERY poor and if their best model phone breaks within 3 weeks i think that says allot about the technology as well. Very disappointed customer!