BB
Burton B
1 reviews | Active since May 2016
25 Jan 2024, 09:37
Bad Companies Huawei & Vodacom
After lodging my dispute with Huawei Technologies and following all their instructions i am being persuaded by them to send the phone to them in Johannesburg. I took out a contract with Vodacom East London Branch in Vincent Park, i feel it's the branch responsibility to liase with Huawei Technologies and resolve the matter iro the faulty device. I personally received phone calls from Huawei International & Huawei Africa with written instructions from them what to do to have the phone re-booted etc nothing worked. Now how will Huawei South Africa be able to fix the device if the various Vodacom Technicians in various Outlets in East London & Huawei Technician's could no fix it with the instructions from Huawei International. I received various different reports and i only proposed the following to Huawei & Vodacom South Africa, replace the device with a device of my choice to the same value,cancell my contract give me all my money back for the last 25 years being a Vodacom Contract Subscriber. Both of these companies still want to fix a device which cannot be fixed!!! This is how Multi Billion Dollar Companies treat ordinary people but can sponsor billions for sporting events and professional sports people and clubs !!! My phone is probably worth or was worth R10 000.00 !!!!
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Replies (2)BB
Burton B's updateReviewer Update
26 Jan 2024, 11:45I was never advised by Vodacom that the warranty will fall away if Huawei Technicians did not inspect or work on the phone. Now the blame is put on me for this faulty device !!!! I fail understand that the phone must now be booked in again to Huawei when this never ever said to me from day 1 neither by Vodacom or the Huawei Technicians In East London South Africa!!!
Valued Customer,
Thank you for contacting Huawei Support team, we are here to assist you regarding your inquiry.
Sorry for the inconvenience this may have caused you.
We at Huawei are always keen to give you the best user experience for your device.
Based on call between you and one of our representative, you need to visit one of our service centers to let our technicians diagnosis the device and assist you as well.
In case the fault is due to manufacturing defect, it will be covered by warranty. In case the issue is due to misuse, it will be repaired on your cost.
So, please take a device and proof of purchase to the service center and our technicians will make sure your device in best shape again.
Please back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.You can know how to back up your phone in three ways through this linkhttps://consumer.huawei.com/za/support/content/en-us***8/
You can locate the nearest service center to you through this link by choosing your country and the cityhttps://consumer.huawei.com/za/support/service-center/
Please make sure to backup the data in advance, delete personal data after the backup completes, and remove the lock screen password of the device.
Note: If you don’t want to remove the data or password and if the maintenance mode is available on the device, You can enable the maintenance mode.
If you would like to have complete control over access to your personal data before sending your device for repair, enable Maintenance mode by following the steps below:
Open Support (or My HUAWEI) App.Touch Service.Touch Maintenance mode by going to Quick services.Touch Enable and select Restart to enable Maintenance mode.Remove SIM card(s) and SD card.Log out of the HUAWEI ID.
Also be noted that our spare parts are original and you can get 90 Days / 3 Months warranty on all replaced spare parts.The estimated repair time from 2 to 7 working days, and from 7 to 14 working days for postal repair (Depends on Spare Parts Availability).
You can submit door to door repair request through this link:https://consumer.huawei.com/za/support/express-repair/
Let us know if you need any further assistance as we would be more than glad to help.
Valued Customer,
Thank you for contacting Huawei Support team, we are here to assist you regarding your inquiry.
Sorry for the inconvenience this may have caused you.
We at Huawei are always keen to give you the best user experience for your device.
Based on call between you and one of our representative, you need to visit one of our service centers to let our technicians diagnosis the device and assist you as well.
In case the fault is due to manufacturing defect, it will be covered by warranty. In case the issue is due to misuse, it will be repaired on your cost.
So, please take a device and proof of purchase to the service center and our technicians will make sure your device in best shape again.
Please back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.You can know how to back up your phone in three ways through this linkhttps://consumer.huawei.com/za/support/content/en-us***8/
You can locate the nearest service center to you through this link by choosing your country and the cityhttps://consumer.huawei.com/za/support/service-center/
Please make sure to backup the data in advance, delete personal data after the backup completes, and remove the lock screen password of the device.
Note: If you don’t want to remove the data or password and if the maintenance mode is available on the device, You can enable the maintenance mode.
If you would like to have complete control over access to your personal data before sending your device for repair, enable Maintenance mode by following the steps below:
Open Support (or My HUAWEI) App.Touch Service.Touch Maintenance mode by going to Quick services.Touch Enable and select Restart to enable Maintenance mode.Remove SIM card(s) and SD card.Log out of the HUAWEI ID.
Also be noted that our spare parts are original and you can get 90 Days / 3 Months warranty on all replaced spare parts.The estimated repair time from 2 to 7 working days, and from 7 to 14 working days for postal repair (Depends on Spare Parts Availability).
You can submit door to door repair request through this link:https://consumer.huawei.com/za/support/express-repair/
Let us know if you need any further assistance as we would be more than glad to help.
BB
Burton B's update26 Jan 2024, 11:45
Reviewer Update
I was never advised by Vodacom that the warranty will fall away if Huawei Technicians did not inspect or work on the phone. Now the blame is put on me for this faulty device !!!! I fail understand that the phone must now be booked in again to Huawei when this never ever said to me from day 1 neither by Vodacom or the Huawei Technicians In East London South Africa!!!
Valued Customer,
Thank you for contacting Huawei Support team, we are here to assist you regarding your inquiry.
Sorry for the inconvenience this may have caused you.
We at Huawei are always keen to give you the best user experience for your device.
Based on call between you and one of our representative, you need to visit one of our service centers to let our technicians diagnosis the device and assist you as well.
In case the fault is due to manufacturing defect, it will be covered by warranty. In case the issue is due to misuse, it will be repaired on your cost.
So, please take a device and proof of purchase to the service center and our technicians will make sure your device in best shape again.
Please back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.You can know how to back up your phone in three ways through this linkhttps://consumer.huawei.com/za/support/content/en-us***8/
You can locate the nearest service center to you through this link by choosing your country and the cityhttps://consumer.huawei.com/za/support/service-center/
Please make sure to backup the data in advance, delete personal data after the backup completes, and remove the lock screen password of the device.
Note: If you don’t want to remove the data or password and if the maintenance mode is available on the device, You can enable the maintenance mode.
If you would like to have complete control over access to your personal data before sending your device for repair, enable Maintenance mode by following the steps below:
Open Support (or My HUAWEI) App.Touch Service.Touch Maintenance mode by going to Quick services.Touch Enable and select Restart to enable Maintenance mode.Remove SIM card(s) and SD card.Log out of the HUAWEI ID.
Also be noted that our spare parts are original and you can get 90 Days / 3 Months warranty on all replaced spare parts.The estimated repair time from 2 to 7 working days, and from 7 to 14 working days for postal repair (Depends on Spare Parts Availability).
You can submit door to door repair request through this link:https://consumer.huawei.com/za/support/express-repair/
Let us know if you need any further assistance as we would be more than glad to help.
Valued Customer,
Thank you for contacting Huawei Support team, we are here to assist you regarding your inquiry.
Sorry for the inconvenience this may have caused you.
We at Huawei are always keen to give you the best user experience for your device.
Based on call between you and one of our representative, you need to visit one of our service centers to let our technicians diagnosis the device and assist you as well.
In case the fault is due to manufacturing defect, it will be covered by warranty. In case the issue is due to misuse, it will be repaired on your cost.
So, please take a device and proof of purchase to the service center and our technicians will make sure your device in best shape again.
Please back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.You can know how to back up your phone in three ways through this linkhttps://consumer.huawei.com/za/support/content/en-us***8/
You can locate the nearest service center to you through this link by choosing your country and the cityhttps://consumer.huawei.com/za/support/service-center/
Please make sure to backup the data in advance, delete personal data after the backup completes, and remove the lock screen password of the device.
Note: If you don’t want to remove the data or password and if the maintenance mode is available on the device, You can enable the maintenance mode.
If you would like to have complete control over access to your personal data before sending your device for repair, enable Maintenance mode by following the steps below:
Open Support (or My HUAWEI) App.Touch Service.Touch Maintenance mode by going to Quick services.Touch Enable and select Restart to enable Maintenance mode.Remove SIM card(s) and SD card.Log out of the HUAWEI ID.
Also be noted that our spare parts are original and you can get 90 Days / 3 Months warranty on all replaced spare parts.The estimated repair time from 2 to 7 working days, and from 7 to 14 working days for postal repair (Depends on Spare Parts Availability).
You can submit door to door repair request through this link:https://consumer.huawei.com/za/support/express-repair/
Let us know if you need any further assistance as we would be more than glad to help.
BB
Burton B's updateReviewer Update
05 Feb 2024, 12:48I booked the phone in with Vodacom Vincent Park in East London only received a job number allocation from Vodacom, received no feedback from Huawei South Africa!!! So how can i pay for a phone that i dont have an could not be fixed as it is having major software issues and problems!!!! Its work day 6 now and no feedback from Huawei South Africa !!!!
BB
Burton B's update05 Feb 2024, 12:48
Reviewer Update
I booked the phone in with Vodacom Vincent Park in East London only received a job number allocation from Vodacom, received no feedback from Huawei South Africa!!! So how can i pay for a phone that i dont have an could not be fixed as it is having major software issues and problems!!!! Its work day 6 now and no feedback from Huawei South Africa !!!!