Bad after service

Good day my Phone recently fell and the screen cracked... I log a collection and delivery service which no one came back to me about so I decided to take a drive to Menlyn Huawei store I found 3 consultant 2 guys and a Colored lady.. this was on Saturday.. The guys where busy lady was out then came back and helped me... I asked about the lady about screen repair under warranty and how I do bookings and all... lady just handed me a piece a paper which had Melrose arch address and contact details..

Telling me she can't help me I must take the phone there..

I then called the Huawei call center to ask about lady was helpful told me I can take my Phone to We Fix it Menlyn and that I Could have also taken it to Telkom where I purchased if they have a Instore technician they could also assist...

I really don't understand why the Huawei store doesn't have technician the staff doesn't know the booking procedure... I could have went to we fix it Menlyn on Saturday got my phone fixed now I have to go the special just because someone didn't know what the procedure

Please train your staff... I'm really disappointed about the after service