Atrocious, pathetic and the worse service ever!!!!

When I took my phone in for repairs, the phone is less than a year old. The phone had a crack on the back of the phone that was not a bother coz the phone was still operational, which happened 3 months after I got the phone. In April, the phone started to freeze constantly. Some apps didn't run, some didn't download. I was unable to take pics, nor view stored pics. I was able to take screen shots but unable to view taken screen shots. Memory available was 2.49G. I was unable to switch off the phone (power button didn't work). Back button (triangle) didn't work. Called the service centre, was advised to bring it in. The phone was collected on the 27th of May. Two weeks later, I received a quote. The quote was for the external/body of the phone and not the processor. After a lot of back and forth, I rejected the quote as I felt that the quote was improper. When the phone was delivered, it was 'disfigured', it was not/did not look like the phone I had sent in. The phone had new cracks, the back cover of the phone was lifting, the side panel of the phone had new cracks. I took the phone to Huawei Melrose (July 02). Explained to the consultant that I will not be paying for such a device. She assured me that it will be handled and she will contact me once the phone is fixed. For the last 3 weeks, I keep calling Huawei to find out about the status of the repair. I received a quote stating that I had to pay for Huawei to fix what they broke. I again called the call centre and no one can answer me. It's the end of the month now and no one has called to let me know what the status on my phone is. I will never buy a Huawei ever again. Every social platform will have my story on it. Anyone and everyone who is willing to listen, will hear my story…