@huawei customer care/support/service utterly useless

If i was able to give less stars i would've!!! It is simply unexceptable for the 49th company on the global fortune 500 list to have zero knowledge on customer service or let me rather say no customer support/service at all.Dec 22nd my phone screen cracked that same day made an appointment on the support app went to Huawei the next day Dec23 only to be told they can't help me and sent me off with a pamflet.i followed all the instructions sent through all the required documents even had to get stamped id copies from the police as my original ID document doesn't suffice any by 28 Dec i got a mail stating they received all te required documentation it must just be signed off by the assessor 15 day later still waiting sent numerous emails and just get a automated reply when i call Huawei they told me listen to this there is no contact number for that specific office i must just wait and i mustn't send more email because the Freshdesk system they are using will give me a new ticket number every time and it makes it difficult to track the status.@huawei its a ridiculous claim i know how Freshdesk works seems i need to give you pointers.What a great way to treat the customers supporting you through the Huawei ban.Maybe i need to switch back to Samsung @samsung think you can help me out!??