Appalling service from Huawei Melrose Arch

Extremely appaling service from Huawei store in Melrose Arch

I was clearly misinformed, The lady that has terrible attitude, lack of energy and no interest in customer service told me on 24 August 2018 Friday to pay the R172.00 to get the phone fixed and that I would pay the rest when I collect the phone.

The second misinformation she gave me was that the phone would be ready fixed within two days making the latest day 26 August 2018 Sunday because you have the item in stock.

I have gone to your store three times now for the same thing and all times I have received incredibly appalling service, lack of energy from all staff and no interest nor desire for a happy customer service. Finally the manager tried to save the situation today 27 August 2018 by offering for a quick repair to my phone. The mistake he made was to send me to the same Friday lady that has attitude, lacks energy and disinterest in her job. She just sat there, did not acknowledge me, nor even apologize for the inconvenience she caused me. she just sat there until I walked out as I could not stand such behavior. I myself am in the service industry and disappointed at how other people conduct themselves.

I have wasted time, energy, petrol money and business because of the lack received from Huawei.

Now when I think of Huawei, I become disgusted. I will definitely be taking this further. Your staff needs training on customer service, if they have already, they definitely need to be polishing.