Angry client

My worse experience started last week 20/09/2020 at hauwei services centre in Melrose Arch. I was hoping to get assistance for my p30 lite which has a software problem that was diagnosed by one of the contact centre agent with the information I provided. The agent at Melrose Arch just look at my phone and said I need to change my screen and everything will be alright whilst ignoring me when I tried to explain to her,I felt like I wasn't wanted at this brand. I called the contact centre the Monday 21/09/2020 at around Nine ten if I'm not mistaken. The agent give me price of R899 which is a bargain for and was interested but Bonolo just charge the price cause her system show her so. I asked her if this was only a special that was active in morning but she struggled to give me answer. She apparently escalated the to logistic which was supposed to called in 48 hours but I'm still waiting for their call. Mtsika the supervisor also promised to follow up on the matter and will make I gat a on Friday 25/09/2020 before twelve but I'm still waiting. Hauwei so called supervisors are always busy and will never come back to you as a client. If you asked for a manager number or email, they (consultant) claim that they give out those numbers/email cause it's apparently their person one.