Absolutely ********** service!!!

I am dearly disappointed by the experience I have had with Huawei. I had sent my phone in on the 12th of March 2024 for a battery replacement. I had a crack across my screen and was told that the technician would damage my phone more by replacing the battery. I had asked that they be careful, but they kept pushing to quote me to get it fixed. Are their technicians so bad at their jobs that they are not capable of replacing a battery without damaging a phone? I was then told that it would definitely be returned more damaged than it was originally. It took them 3 weeks to allocate the phone to a technician for repairs - which only happened on the 2nd of April. I assume the battery should be replaced by now, as the last feedback I had received was that it is now by quality control, which was on the 5th of April. One would think that I would have recieved my phone or further communication, but no. Today it is the 9th, nearly a month later and I still have not received my phone back, nor any communication. I sent an email yesterday asking, but 24 hours later and still yet no reply.

This is absolutely ridiculous. You would think after no one wants your phones because of your google feud, you'd actually try and keep the customers you have. I am so utterly disappointed and frustrated at this situation that if I dodn't actually need the phone back I would have told you where to shove it!