Absolute bad service and no true technical support

<p>On the morning of 09th of March I noticed that my Huawei Mate 7 was extremely hot and the phone was swollen up ,On the 10th of March I got Huawei Melrose Arch technical centre to collect my phone from my personal adress so it can be fixed under warranty ,as my phone was baught from MTN in August 2016.</p> <p> </p> <p>At mtn in Boksburg they advised me to get hold of Huawei to collect the device reason being it will be quicker process .</p> <p> </p> <p>The same day I received a sms which stated that I have to pay an deposit amount of R3658.50 and the quote is R4878.00 .</p> <p> </p> <p>I then sent them this email:</p> <p> </p> <p>Good Day</p> <p>Ive handed in my device after some issues with the phone ,I received my phone in August 2016 from MTN ,so this means the device is still under warranty ,I received an sms that says i need to pay an deposit amount of R3658.50 and the quote is R4878.00 ,for what reason should I pay that amount if my device is still under warranty?</p> <p>My Job no is: H1HW072608</p> <p> </p> <p>Their reply:</p> <p> </p> <p>Good Day</p> <p>You have been quoted cause your device is liquid damaged.<br />The parts you have been quoted for aren't covered under warranty.</p> <p>Best Regards</p> <p>Huawei Store Melrose Arch - Johannesburg<br />Shop H37G, The Plazza<br />Melrose Arch<br />Melrose North<br />2198</p> <p> </p> <p>My reply:</p> <p> </p> <p>Good Day</p> <p>My device can not be in the condition it is now because of water damage ,and water damage from where? ,that device never even had a drop of water on it .</p> <p>Rather send me my phone back please!!</p> <p>It is simply my battery which is the problem ,the phone is still working and operating its only the battery that does not last ,you guys are unbelievable really.</p> <p> </p> <p>Their reply:</p> <p> </p> <p>Good Afternoon</p> <p> </p> <p>Kindly note that the device was assessed by our qualified technician and it was found that it has components which have coroded hence we are quotating for the repairs . We have images that shows the affected parts and please note that when you reject the quotation there is an assessment fee of R150 that will be requested upon collection.</p> <p> </p> <p>Regards</p> <p>Melrose Team</p> <p> </p> <p>I then phoned Melrose centre and asked to speak to the technician and ask why this is so much ,wherby it was said that my mother board was broken ,my sreen need to be replaced and my finger print detector needs to be replaced .</p> <p> </p> <p>Now the problem is ,The day I phoned them (from inside the mtn store)to collect the phone ,I was phoning them from the exact Huawei Mate 7 that needed repaires ,the only problem was that the battery did not last and the phone was swollen up ,I mean how can I phone anyone in any case if my motherboard and screen are not working.?</p>