1 reviews | Active since May 2021
*A Loyal Customer's Nightmare: Huawei's Canal Walk Brank*
I'm absolutely devastated and disappointed by the abysmal service I received at the Huawei Canal Walk branch. As a loyal customer for over 5 years, I've always been blown away by their service. But my recent experience was a nightmare.
I submitted my laptop for a simple hinge repair, and the store manager confirmed that the LED was working perfectly. But when I got my device back, I was horrified to find a white line on my LCD screen. I've been using Huawei devices for years, and I've never had an issue like this.
When I brought it back to the service center, the service manager denied liability, claiming that I had signed off the device without issues. But I know I did my due diligence, and it's clear that the damage occurred during the repair process.
The subsequent communication with Huawei's customer care line has been a disaster. I've been passed around, asked to repeat my story multiple times, and offered a paltry 30% discount as a final offer. It's insulting.
I'm still waiting for a resolution that addresses the damage and restores my device to its original condition. I'm fed up with the lack of accountability and transparency. If you're considering using Huawei's services, beware of the Canal Walk branch.
