6months later still no Phone

In March I bought a Y9hauwei phone in Edgars after I had recently given birth and was told that the brand has great picture quality ,which indeed was true. In July I experienced a problem with the on button and took the fone back to Edgars as it was still under warranty and was advised to take it to Huawei Melrose Arch for repairs and my phone was booked in on the 6th of July and was told I'll get it after 2 to 7 working days and I'll receive an SMS telling me to collect it, which I never received. I went there after a two weeks and was told that its not ready .Went again towards month end and was told that it had software problems.I Should come back after 7 working days . I went in August same story , its not ready, September I went again and was told they busy with it I can leave my address they will courier it. As I was already unhappy with their service ,have been driving from Roodepoort to Melrose for nothing and couldn't capture moments with my daughter. The fone was not couriered as promised , I went again in October as I had gotten a new job in Durban so I needed my phone when I got there I was told my fone had been collected by the courier service and I'll get it in 48 hrs. Which was a lie. I kept on calling home to ask if my fone had been delivered but no. I called them they said I should send someone with my slip n identity card to come collect for me and I couldn't. Went there on the 28 of Dec , and the manager Alice said she doesn't know where my fone is ,maybe in midrand , she will get back to me the next day , she hasn't and I want my phone.