2 years 2 devices same problem, beyond gatvol!

Dear Huawei I am very sorry that it has now had to come to this. I need to lodge a formal complaint due to lack of service this has been going on for more than a year now and even though I am greatful for some of the services recieved from the team there are some people that don't take my issue seriously. I have waited for months to be contacted I have been inconvienced further than a customer ever should I have been treated as though I am incompitant and don't know how to use my device and the issue persists, I am on device nr 2 with the same issue my previous device had several screen and motherboard replacement and then eventually just before level 5 lock down I recieved a new device, same model and colour.

Just to have the same issues the new device has also recieved a new motherboard and screen,i called the call centre and Ravi was supposed to call me back he never did it has been months I have whatsapp communication with Fazel dating back almost 2 years... With the last communication I send was 17 December 2020 with no reply. My device is acting up and I am so fed up.

The screen brightness does what it wants. Even though the setting is off.

My flashlight turns it self on in the middle of the night and stay on for hours while I'm sleeping when I awake my phone is over heated and then I check the battery activity the flashlight came on at like 2 am whilst I was sleeping.

Not even to mention the initial problem which I'm still facing with the screen doubling up apps

At the time going through all these issues by taking devices too and from menlyn I was residing in Rustenburg I also lost out on many job opportunities with my phone being in for repairs sometimes for 2 to 3 hours at a time or I was given a loan device which I had to set up at my own cost and data is expensive as I don't have wifi , numerous times I lost all my data and pictures. Traveling became a nightmare I had to travel to Melrose Arch x2 and then luckily menlyb opened which was much closer but still a major inconvenience. I am now residing in Pretoria and the branch is more accessible. . I have a Mate 20 lite,Something that really gets to me is the fact that we have 3 of the same devices and mine is the only ones with the issue even after it was replaced . Both of the other same devices is going on 2 years this month and has never had any problems or issues.

I need a long term solution to this problem I am beyond GATVOL!

I need someone to contact me with a solution to my never ending problem.